Moving abroad can be a complicated process. You will need to gain knowledge about some of the intricacies involved in relocating abroad, and you will need to know some of the working practices of the mover you are going to hire.  Therefore, before choosing a moving company, you should consider their services, their knowledge of customs and duties, their familiarity with your destination country, their claims and damage handling procedures, their network of associates and partners in your destination country. etc. should be evaluated.  Here we have listed some essential questions to help you better understand the professional moving company. The responses will help you make an informed decision in choosing the right partner for your international move.

1 Are you licensed to handle international moving services?

When selecting a moving company, make sure it is licensed and accredited to handle international moving services. A licensed company will have the necessary permits and approvals to move your goods across borders and handle customs and import/export regulations.

2 How long have you been in this moving business?

The length of time a moving company has been in business can indicate its experience and credibility. On the other hand, a new company may still be working to establish itself and may have less experience.

Other factors to consider while selecting a moving company are their reputation, quality of their services, professionalism, performance of the company, etc.

3 What type of insurance coverage do you offer?

It’s always a good idea to protect your belongings during an international move. Before choosing a moving company, ask about their insurance options and whether they offer any coverage as part of their standard services. If not, you will need to purchase additional coverage through a third-party provider.

Some common types of insurance for international moves include:

Transit Insurance: This is coverage for damages caused during transit. It will not cover damage caused to your baggage before or during transit.

All-Inclusive or Comprehensive Insurance: Covers any claims against damages during the entire shifting process including packing, loading, transporting and unloading.

Third-party insurance: You may also have the option of purchasing additional insurance through a third-party provider. It can provide more comprehensive coverage and offer more options for customization.

4 Do you offer door-to-door service?

Not all moving companies provide door-to-door service. For example, some companies only offer terminal-to-terminal service, meaning you must drop off your goods at a shipping terminal or warehouse and then arrange for their delivery at the destination.
Make sure you ask the moving company if they offer this service or charge extra.

5 How do you handle customs and import/export regulations?

Handling customs and import/export regulations can be complicated and time-consuming when moving internationally. You can ask the relocation company some questions like:

Experience of moving company and expertise in this field.

Do they have any resources or experts on staff who can help you navigate the process?

Do they have a proven track record of successfully handling customs and import/export regulations for previous clients?

Check if they have a system in place to address and resolve problems.

How do they deal with emergent issues like delays.

Understanding how the company handles these issues can help you feel more prepared and confident during the moving process.

6 What modes of transit options are available?

Ask about the mode of transportation the company uses to move your luggage. Will they be shipped by air or sea, or will they be transported by truck?
The many methods of transporting your goods have different advantages and costs, so it’s important to understand what will work best for your needs.

7 What will be the duration of the international move?

The duration of an international move can vary depending on a number of factors, including distance, mode of transport and potential delays or problems that may arise. Some international moves may take only a few days, while others may take several weeks or longer.

It is important to ask the moving company about their estimated time frame for your specific move.

Note: In some cases, your baggage may need to be stored for a period of time before or during an international transfer, such as in cases where there is a delay in transit or if you wish to receive them at your destination. are not ready or for any other reason you cannot receive your goods at such time. Be sure to ask your moving company about their storage options and any associated fees.

8 What services are included in the estimate, and what costs extra?

Some companies may offer a full range of services including packing, unpacking, loading, unloading, transportation. Others may offer more limited services such as transportation.

Be sure to get a detailed list of all services and fees so you have a clear understanding of the total cost of your move.

Note: Inquire about additional charges that may apply, such as fuel surcharge, port charges, cost of goods based on their weight, and customs duties.

9 Are there any restrictions on the types of goods that can be moved?

Certain types of goods have restrictions and cannot be moved internationally. This varies depending on the laws and regulations of your destination country.

Certain items may be restricted or restricted, and you may be required to provide certain documentation or pay duties or taxes on certain items.

Some common types of items that may be prohibited or restricted to move include:

  1. firearms and weapons
  2. controlled or illegal substances
  3. Live animal
  4. plant material
  5. perishable goods
  6. cultural artifacts
10 How can I track my goods in real-time?

Ask the packers and movers company questions about their process for tracking your belongings during the move, such as:

Do they have a system in place to keep track of your goods as they are trucked or shipped overseas?

Will the packers and movers company provide you with updates on the status of your move?


When selecting a moving company for an international move, it is important to do thorough research and ask the right questions. Asking about the company’s experience with international moves, their credentials and certifications, and their insurance coverage can give you peace of mind and help ensure a smooth and successful move.

It’s also important to ask about the details of the move, such as the estimated cost, mode of transportation, and expected delivery time. By asking these questions and gathering as much information as possible, you can make an informed decision and choose a reputable and reliable moving company for your international move.

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